Last Updated: February 15, 2026
Overview
This Refund Policy outlines the terms under which Synvexo (“we”, “our”, or “us”) provides refunds for purchases made through synvexo.com. By purchasing a subscription or service from us, you agree to this Refund Policy.
Subscription Services
Synvexo provides digital subscription-based AI chatbot and automation services. By subscribing to a paid plan, you agree to recurring billing according to the selected plan (monthly or annual).
All payments are processed securely through third-party payment providers such as Stripe and PayPal.
Free Trials
If a free trial is offered, you will not be charged until the trial period ends. You may cancel your subscription at any time during the trial period to avoid being charged.
If you do not cancel before the trial ends, your selected payment method will be charged automatically.
Refund Eligibility
Because Synvexo provides digital services with immediate access, refunds are generally not provided once a subscription period has started.
However, we may consider refund requests in the following situations:
- Duplicate charges
- Accidental payments
- Technical issues that prevent access to the Service and cannot be resolved
- Unauthorized transactions (subject to investigation)
Refund requests must be submitted within 7 days of the original transaction date.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Failure to cancel a subscription before the renewal date
- Partial use of a subscription period
- Violation of our Terms of Service resulting in account suspension or termination
Subscription Cancellation
You may cancel your subscription at any time through your account dashboard or by contacting our support team.
Cancellation will stop future billing. You will continue to have access to the Service until the end of your current billing period. No partial refunds will be issued for unused time unless required by law.
Chargebacks and Disputes
If you initiate a chargeback or payment dispute without contacting us first, we reserve the right to suspend or terminate your account while the matter is being investigated.
We encourage customers to contact us directly to resolve any billing concerns promptly.
Processing of Refunds
Approved refunds will be issued to the original payment method used during the purchase. Refund processing times may vary depending on your payment provider and financial institution.
Changes to This Refund Policy
We may update this Refund Policy at any time. Any changes will be effective immediately upon posting on this page, with the updated date indicated above.
Contact Us
If you have questions about this Refund Policy or would like to request a refund, please contact us at:
Email: contact@synvexo.com
Website: https://synvexo.com